Healthcare Voice Assistant
An AI-powered appointment scheduling and FAQ system deployed for a multi-location dental clinic group.
The Challenge
A busy dental group was losing up to 30% of incoming reservation and scheduling calls during peak morning hours due to staff overload. Patient wait times averaged over 4 minutes, causing a drop in booking rates.
Our Solution
MJ AI Systems built a conversational AI voice agent running on Retell AI. We cloned a warm, professional receptionist voice, mapped out complete dental FAQ pathways, and integrated the Cal.com scheduling system directly. The agent was routed to handle overflow calls instantly.
The Results
Patient call waiting times plummeted to near-zero (handled under 800ms). The AI successfully managed and booked 82% of scheduling requests without human intervention, resolving customer queries instantly.
80% Reduction in Patient Wait Times